how princess is focusing on health and safety

We want to keep you up to date with all that we’re doing to keep our guests safe and healthy when we resume sailing again.

pre-cruise

TrulyTouchless™ Embarkation

Faster, contactless boarding is yours when you get OceanReady. Receive your Medallion® before you leave home and use the app to fill out your pre-cruise health questionnaire.* You’ll then be able to select your preferred time to arrive at the port to help stagger boarding. Physical distancing will be maintained throughout check-in and embarkation. Your stateroom door will even unlock as you approach.

*Shipping to your home currently available for U.S. residents only.

Enhancing Sanitization and Screenings in All Embarkation Terminals

We're making sure embarkation reflects best practices by including:

  • mandatory health screenings including pre-travel testing for COVID-19, touchless temperature checks and health questionnaires
  • secondary screenings (and health checks throughout the cruise) when necessary
  • we will refer anyone with signs and symptoms of COVID-19 for additional medical screening and testing before allowing to board
  • thoroughly sanitizing embarkation terminals with a safe disinfectant proven to quickly kill coronaviruses
  • cleaning highly touched surfaces continuously

on board

An Innovative Approach to Ship Safety

We’ve streamlined the traditional safety drill to make it more convenient and crowd-free. Watch the required safety video anytime on embarkation day and anywhere, thanks to your MedallionClass app, or on your stateroom TV. Visit your muster station during select hours prior to your sailing and check in your medallion with a crew member - this way, you'll know exactly where to go in case of an emergency.

Effortless Cruising

Purchase anything on board without handling cash or cards using touch-free technology, courtesy of MedallionPay™. With OceanNow®, you can control physical distancing like never before. Order wherever you are, and the food, drinks and items from our shops will find you, even if you move. Plus you can also access entertainment and casino gaming through the MedallionClass app on your smart device.

Cleaning Everywhere!

We’re enhancing our already rigorous cleaning protocols, developing sanitization measures following the recommendation of the U.S. Centers for Disease Control and Prevention. These include:

  • sanitizing staterooms and public areas, especially frequently touched surfaces, with a disinfectant that's known to kill coronaviruses
  • encouraging guests at venue entrances to use the hand-washing sinks and hand sanitizer dispensers
  • adding handwashing facilities and hand sanitizer dispensers in high-traffic areas

Ventilation Systems

We’re maximizing fresh air and enhancing air filtration by upgrading our ships’ HVAC systems to MERV 13 filters that remove a large portion of airborne particles, following the highest CDC guidance. Air is replaced throughout public spaces and staterooms every five to six minutes. Plus, we’re adding HEPA filtration systems to key areas such as medical centers and isolation rooms.

Physical Distancing

Across the fleet we’re making it easier to practice physical distancing by managing the timing, size and flow of groups in onboard venues and for events and helping you make informed decisions about what to do on board. Where and when physical distancing cannot be maintained, guests will be required to wear masks. When it comes to meals, there will be no self-service. We'll do the serving for you. 

On MedallionClass ships get a real-time view of attendance in lounges, theaters and other areas, and bookmark activities of interest, noting attendance limits.

masks

When physical distancing can’t be maintained, or when mandated by public health authorities, masks will be required on board, at private islands, and during shore excursions. Masks must be worn in terminals, during embarkation and disembarkation.

KEEPING OUR CREW HEALTHY

It's critically important that we keep our teammates well, which is why we’re reinforcing healthy behaviors and protocols. Our crew will undergo daily health screenings and frequent testing. 

Personal Hygiene

Guests will be encouraged to use the hand-washing sinks and hand sanitizer dispensers at venue entrances and in high-traffic areas throughout the ship.

Guests will be asked to follow health information about the ways to stay healthy on board and when ashore through daily programming, entertainment systems, announcements, in-stateroom literature and our app.

There will be no self-service for meals. We'll do the serving for you.

medical care

Staying Prepared

Nothing is more important than being prepared. We’re making sure we’re ready for potential cases.

We're equipping the Medical Center and staff on board with what they need to handle potential issues:

  • COVID-19 testing on all our ships and/or use of laboratories ashore.
  • a highly capable medical team with the necessary expertise to deal with COVID-19 patients, and supported by medical experts through telemedicine services.
  • outpatient and inpatient facilities, including critical care.
  • medication known to improve outcomes for COVID-19.
  • medical centers and staterooms identified for those in isolation equipped with HEPA air filtration.
  • partnerships with local and regional medical providers.

Stay Healthy While Cruising

Here are some healthy travel habits recommended by the World Health Organization and the U.S. Centers for Disease Control — be sure to practice them on your next Princess® cruise!

ashore

Local Partners in Health

We are working with local health authorities and government officials in the destinations we visit to make sure our health measures align with theirs. We’ll follow the health protocols for every port we visit, sanitize transportation and may reduce capacity on shore excursions.

Frequently Asked Questions

Where can I learn more about COVID-19?

The World Travel & Tourism Council and Carnival Corporation hosted a Global Scientific Summit on COVID-19 on July 28, 2020 featuring a panel of leading experts, who discussed the virus, disease, prevention, treatment and cure. The sessions are available to view at https://covidsciencesummit.com.

For more information about coronavirus please visit:

World Health Organization (WHO)

Center for Disease Control (CDC)


What happens if a guest or crew member tests positive for COVID-19 during a voyage?

Health checks will take place during the cruise for guests and crew. In case of onboard illness, protocol will involve COVID-19 testing capabilities, rapid response and contact tracing. Isolation and quarantine rooms will be available as needed. Onboard medical centers are equipped to handle a broad range of medical conditions, including needs for critical care. In these facilities, HEPA filtration systems known to filter out nanoparticles smaller than the coronavirus will offer an added layer of protection.


How will you ensure guests don’t sail sick or bring sickness on board?

All guests and crew embarking a ship will undergo enhanced pre-embarkation health screening in accordance with best practices such as health questionnaires and touch-free temperature checks as appropriate. Anyone exhibiting signs of illness will be denied boarding.


In situations where social distancing is difficult (embarkation, disembarkation, muster, dining, theater), what will the experience be like?

As the return to sailing approaches, more details will become available regarding onboard experience. However, measures will be in place to actively manage the flow, timing and size of groups to allow for responsible physical distancing. We can also share that additional handwashing facilities and hand sanitizing stations will be positioned in high-traffic areas throughout the ship.


Will everyone be required to wear masks? Is there a particular type and will they be provided?

According to the Centers for Disease Control and Prevention, wearing masks when physical distancing cannot be maintained is helpful in slowing the spread of COVID-19 when combined with other preventative actions. For this reason, many guests will choose to wear them. We will assess the situation to formalize our policy prior to when we start sailing again based on the latest scientific and medical information available as well as guidance from public health experts.

Please visit the CDC for more information about how to safely wear a mask.


Will I get my money back if the voyage is disrupted due to cases of COVID-19 on board?

We are currently working through the protocols for our return to sailing and will share details as they become available.


Which future voyages have been modified or cancelled?

View the Impacted & Cancelled Cruises page for the latest announcements regarding voyage modifications and cancellations. 


Where can I go to get updates from Princess Cruises?

Updates are available at Princess Cruises' Notices & Advisories.