We're Ready to Welcome You on Board

We want to make sailing with Princess Cruises as easy, hassle-free and safe as possible.

Starting Sept. 6, vaccinated guests sailing on voyages of less than 16 days with the exception of Panama Canal transits, trans-ocean and other special itineraries will no longer have to test before boarding and only need to upload proof of vaccination while getting OceanReady®. Unvaccinated guests, or those who do not provide proof of vaccination, on those itineraries will self-test within three days of sailing and upload proof of a negative test on the MedallionClass® app before boarding.

Guests sailing on voyages 16 nights or longer, or sailing on full Panama Canal transits, trans-ocean and other specific itineraries, need to take a supervised test within three days of embarkation (guests 5 and older). Guests on these types of voyages will be contacted directly by an Ocean Navigator to assist.

These new guidelines apply to itineraries from all departure ports except where government regulations and protocols may vary like Canada, Greece and Australia. We continue to work with our global health experts and will responsibly adjust our guidelines going forward as warranted.

All current protocols remain in effect through Sept. 5. Vaccinated guests must have received their final dose of an authorized COVID-19 vaccine at least 14 days before the beginning of the cruise and provide acceptable proof at terminal check-in. A booster dose is required for guests 18 and older if the last COVID-19 vaccine dose in series is older than 9 months (270 days) from the date of disembarkation. At terminal check-in guests must attest to a negative viral COVID-19 test (PCR or antigen) taken before or at embarkation. We also welcome unvaccinated guests, and specific protocols are outlined below. All documentation can be uploaded into our MedallionClass app to streamline the check-in process in the terminal.

Destinations have their own requirements, so please review the FAQ below, visit the Vaccine and Testing Requirements page, Princess communications and official government sites regarding your voyage.

frequently asked questions

COVID-19 Vaccination Requirements

What are the COVID-19 vaccination requirements for these cruises?

Princess Cruises continues to operate vaccinated cruises. For sailings from the United Kingdom and Europe, at least 95% of guests ages 12 years and older will be fully vaccinated. These cruises are available for guests who have received their final dose of an authorized/approved COVID-19 vaccine at least 14 days prior to the beginning of the cruise and have proof of vaccination, in accordance with local health guidelines. In addition, we are managing an exemption process that allows children ages five to 11 to sail with an approved exemption. Guests 12 and older may also sail with an approved exemption. based on medical, religious and other guest considerations. Children under five may be booked without an exemption.

Fully vaccinated guests must show proof of COVID-19 vaccination (with the dates of doses received) at the terminal prior to boarding. Failure to provide this evidence will result in denial of boarding. If you are unlikely to be fully vaccinated at the time of departure, please refer to Book with Confidence Policy.

Guests should always ensure they understand all requirements to travel from their home country to the destinations they plan to visit. Requirements are updated frequently and official websites and apps developed by government agencies and tourism ministries are recommended sources for protocols.


Which COVID-19 vaccines will be accepted on board?

We only accept vaccines that are approved or authorized for emergency use by the U.S. Food and Drug Administration (FDA), the World Health Organization (WHO), or the European Medicines Agency (EMA). Some countries and regions on your itinerary may only accept vaccines approved by their regulatory agencies.

Currently approved or authorized vaccines:


COVID-19 Vaccination Manufacturer

Also known as:

1

Pfizer: 2 Doses

Comirnaty / BioNTech

2

Moderna: 2 Doses

Spikevax

3

Johnson & Johnson: 1 Dose

Janssen

4

AstraZeneca: 2 Doses

Covishield / Vaxzevria

5

Sinopharm: 2 Doses

Vero Cell

6

Sinovac: 2 Doses

CoronaVac

7

Covaxin: 2 Doses


8

Novavax: 2 Doses

Covovax/Nuvaxovid


For United Kingdom cruises departing on or after 7 May 2022, the definition of "fully vaccinated" is at least 14 days past completion of a primary vaccine series and no more than 270 days (9 months) from the date of disembarkation since receiving the last dose in the vaccine series of an approved COVID-19 vaccine. A booster dose is required for guests twelve 12 years and older whose final dose of an approved/authorized COVID-19 vaccine is older than 9 months (270 days) from the date of disembarkation to be considered "fully vaccinated".

How will you check that I am fully vaccinated?

It is our guests’ responsibility to comply with the current Princess vaccination policy.

Prior to the cruise departure, using the MedallionClass app, guests eligible for vaccination will be required to attest that they will be fully vaccinated at the time of embarkation. This means completing all required doses of a COVID-19 vaccine series at least 14 days before embarkation. Guests should be ready to show original proof of vaccination at cruise check-in.

The original proof of vaccination should clearly show the guest’s name on the vaccination card matching their photo ID, the dates vaccine doses were given (final dose must have been received at least 14 days prior to the beginning of the cruise), and the name of facility administering the vaccination. Alternative proof may be required if there are questions and concerns about the submitted proof of vaccination.

Failure to provide this evidence will result in denial of boarding. Information provided will be subject to our privacy notice on princess.com, and shared only as needed with Princess personnel, third parties or local health authorities as part of screening and embarkation-related health protocols.

What proof of full vaccination will be accepted?

For UK guests, please note that the record card that is given out at the time of vaccination will not be accepted as proof of your vaccination status. Proof of vaccination can be printed or a digital format (a screenshot is fine) and must be an official certificate of vaccine status issued by your local health authority (e.g. NHS England).

Please visit your relevant NHS or local health authority website for full details of how to obtain an official record of your vaccine status in advance of your holiday (please note that some authorities require up to 10 days to process applications to receive postal certificates). Guests in England can download the NHS app, register with their NHS number and photo ID and gain access to ‘Get your NHS COVID Pass’ – this allows you to download a PDF copy of your vaccine record and/or request to receive an offline copy by email. Alternatively, to prove your vaccination status you can show a screenshot of your vaccination details which appear below your unique 2D barcode within the app. This shows the details of each vaccination and the date given – please note that there are two different screens for vaccination 1 and 2. We are unable to scan the 2D barcode within the app; the teams at the terminal need to see the information shown below the 2D barcode which confirms the dates of vaccination. Please register for the NHS app well in advance of travel as NHS app accounts can take up to 14 days to approve. If using the app, in case of any connectivity issues we’d recommend taking a screenshot so that you can easily show this at the terminal.

Please also see the below useful links:

  • England
    We will accept the digital or printed version of the NHS England COVID Pass.
  • Wales
    We will accept the printed (or soon to be available digital) version of the NHS Wales COVID Pass.
  • Scotland
    We will accept the printed or digital version of the NHS Scotland vaccination status record.
  • Northern Ireland:
    We will accept the printed or digital version of the official Department of Health proof of vaccination document..
  • Jersey
    We will accept Jersey’s COVID Status Certificate distributed to all vaccinated islanders.
  • Guernsey
    We will accept Guernsey’s official proof of vaccination letter distributed to all vaccinated islanders.
  • Isle of Man
    We will accept the digital or printed version of the NHS England COVID-19 Pass.
  • Europe
    We will accept the EU digital Covid certificate.

For international, non-UK guests, the following formats are acceptable proofs of full vaccination: Digital or paper records, or QR codes, showing the vaccine type, the date of each vaccine administered, the individual’s name and date of birth or other identifier.


Do any vaccination exemptions apply for individuals recently recovered from COVID-19?

Guests sailing are required to be fully vaccinated. Documentation of recovery from COVID-19 or blood antibody tests are not accepted in place of a primary vaccination series.


Are mixed vaccine types accepted?

In a two-dose series, we accept mixed vaccine types only if at least 2 doses of an authorized vaccine were administered at least 28 days part, with the last dose given at least 14 days before sailing. See Which COVID-19 vaccines will be accepted on board? for a list of currently approved or authorized vaccines.

Do I need a COVID-19 vaccine booster dose?

For United Kingdom voyages departing on or after 7 May 2022, COVID-19 vaccine boosters are required for guests 12 years and older whose final dose of an approved/authorized COVID-19 vaccine is older than 9 months (270 days) from the date of disembarkation to be considered "fully vaccinated".

Vaccination entry requirements can change without notice, so we recommend you keep your vaccination status up to date and ensure you are familiar with the requirements for the destinations you plan to visit.

Will you offer any exemptions to your vaccination standards?

We manage an exemption process for a small number of guests who are ineligible for vaccines, subject to the regulations of the ports we visit. Exemptions are available on a first-come, first-serve basis. Children under five years old (who are not yet eligible for COVID-19 vaccines) are not required to apply for a vaccine exemption but must still follow all other requirements for unvaccinated guests.

Are children under 5 permitted to sail?

We’re pleased to welcome all children under 5 years-old. Children under 5 years-old are not yet eligible for COVID-19 vaccines and will now be permitted to book without requiring an exemption.

COVID-19 Testing Requirements

UPDATED: Will I need to have a pre-travel viral COVID-19 test performed prior to boarding the ship?

To board the ship, all guests age 5 and above will require a medically observed, negative viral COVID-19 test (PCR or antigen) result taken before or at embarkation. Testing requirements are as follows:

Vaccination Status

CDC Definition

Pre-Travel Test-Type

When to Take Test Before Boarding

Fully Vaccinated

Received primary series of COVID-19 vaccines with final dose at least 14 days before embarkation

Antigen

Within 2 days

PCR

Within 3 days

Up to Date

Received all recommended COVID-19 vaccines, including any booster dose(s) when eligible at least 7 days before embarkation

Antigen

Within 3 days

PCR

Within 3 days

Not Vaccinated

Not fully vaccinated

PCR

Within 3 days

We recommend all guests take their viral COVID-19 test (PCR or antigen) prior to leaving home to avoid queues and travel disruptions associated with a possible positive result on the day of embarkation. For U.K.-based guests, Princess recommends an option for an FDA-authorized, medically supervised at-home antigen test kit through our testing partner Prenetics™ (£30). Order your Lateral Flow Antigen test kit online^.

For fully vaccinated guests, we will offer antigen testing at the terminal that meets our requirements. For those that wish to take advantage of this convenience, a fee of $60 USD per person will apply as a stateroom folio charge to cover our costs.

Guests that have been approved for a vaccination exemption will need an embarkation day COVID-19 test performed at the terminal in addition to the pre-cruise PCR test noted in the chart above. Charges may apply.

Guests who travel internationally should always ensure they understand all entry and airlines requirements to travel from their home country and the destinations they plan to visit, including where health authorities may require pre-travel PCR COVID-19 testing to enter a country. Details continue to be updated regularly; official websites and apps developed by government agencies and tourism ministries are the recommended resources.

What types of COVID-19 tests are accepted?

Guests must be tested with a SARS-CoV-2 (COVID-19) viral test that could be either an antigen test or a nucleic acid amplification test (NAAT).

  • Antigen tests include:
    • Rapid antigen test
    • Viral antigen test
    • Antigen Chromatographic Digital Immunoassay,
    • Antigen Chemiluminescence Immunoassay, or
    • Antigen Lateral Flow Fluorescence
  • NAAT include:
    • PCR - Polymerase chain reaction
    • RT-PCR – reverse transcription real time PCR
    • Quantitative PCR (qPCR)
    • Reverse transcription loop-mediated isothermal amplification (RT-LAMP) test
    • Transcription-mediated amplification (TMA) test
    • Molecular test or molecular diagnostic test
    • Isothermal amplification
    • Droplet Digital PCR or digital droplet PCR (ddPCR)
    • Clustered regularly interspaced short palindromic repeats (CRISPR)
What is acceptable proof of my negative COVID-19 test result?

The following formats are acceptable proofs of a negative COVID-19 test: paper negative COVID-19 test results (original only; no photocopies accepted), digital or emailed COVID-19 test results; or record of COVID-19 testing from a healthcare provider including original digital email notification or personal electronic health record.

The negative COVID-19 test result must include:

  • Where the test was administered, including information such as the name and contact information for the laboratory or healthcare personnel who performed the test
  • Type of test (indicating it is a NAAT or antigen test)
  • A specimen collection date 2 days or less before cruise departure
  • Guest’s name and either date of birth, age, or passport number
  • A negative test result using words or phrases including:
    • Negative
    • Undetectable
    • SARS-CoV-2 RNA not detected
    • SARS-CoV-2 antigen not detected
    • COVID-19 not detected
    • Not reactive

Test results marked “invalid” are not accepted.


If I have been fully vaccinated, why do I need to be tested for COVID-19?

In an abundance of caution as well as evidence that vaccinated people can become infected and can spread COVID-19, we have implemented this mandatory testing policy. As always, Princess Cruises’ primary commitment is to the health, safety and well-being of our guests, crew and the communities we visit.

What if I test positive for COVID-19 in my pre-travel or embarkation day COVID-19 test, prior to boarding the ship?

Guests who test positive for COVID-19 will not be permitted to board, together with their family members and close contacts, and should not travel to the ship.

If you, your family members, travelling companions or other close contacts are suspected of having COVID-19 and are not permitted to board, you are entitled to a 100% Future Cruise Credit.

Change fees and reasonable expenses related to shoreside medical care for COVID-19, shoreside quarantine and travel home for you and your immediate travel party will be covered by Princess if not reimbursable from medical insurance, travel protection plan or other responsible party.

Additionally, any shoreside meals will be covered through Princess by a per diem meal allowance. We will provide a dedicated Family Assistance liaison for care and logistical shoreside support and provide assistance opening insurance claims for those guests who purchased travel protection.

If you are unable to travel, our Family Assistance department will coordinate lodging, medical, and insurance support.

If you have purchased a travel protection plan through us, you and your traveling companion may make a claim for a refund under the trip interruption benefit instead of receiving the Future Cruise Credit.

Will I still need a pre-cruise COVID test before embarkation if I have recently recovered from COVID-19?

Guests who have recovered from COVID-19 within 3 months of their embarkation, do not need to get a viral test before embarkation if they are at least 10 days past their COVID-19 infection, have no symptoms and produce documentation of recovery from COVID-19 infection.

Documentation of Recovery consists of the following:

  • Paper or electronic copies of the positive viral test result from a certified laboratory (dated no more than 90 days ago), or
  • A valid digital COVID-19 Certificate (DCC) or a document issued by a competent authority showing confirmed previous infection.

Guests who present these documents will need to go through secondary screening at the terminal and boarding will be approved at the medical staff’s discretion. If guests are not able to obtain documentation of recovery that fulfills the above requirements, they will need to take the required COVID-19 viral test and show a negative result.

What if I had COVID-19 and recovered, but still test positive, will I still be able to travel?

Exceptions may apply for asymptomatic guests that have tested positive for COVID-19 in the 90 days prior to embarkation, but not less than 10 days prior to embarkation, and are fully recovered. Guests will need to provide a letter of recovery from their doctor and, laboratory test results that were taken at least 10 or more days prior to embarkation, and not older than 90 days.

Documentation of Recovery consists of the following:

  • Paper or electronic copies of the positive viral test result from a certified laboratory (dated no more than 90 days ago), or
  • A valid digital COVID-19 Certificate (DCC) or a document issued by a competent authority showing confirmed previous infection.

Before you sail

Will I be able to book multiple cruises, back-to-back?

Yes, back-to-back bookings will be available for vaccinated guests, subject to availability.

Guests on back-to-back voyages will need to disembark the ship at the end of each voyage, receive a complimentary viral COVID-19 test, and will be permitted to board the ship again once they receive a negative test result.

Guests who test positive for COVID-19 will be denied boarding on the next voyage, together with their family members and close contacts who are not fully vaccinated. If you, your family members, travelling companions or other close contacts are suspected of having COVID-19, you are entitled to a 100% Future Cruise Credit.

We will closely monitor all guidance and will adapt and evolve this policy accordingly.

If I require oxygen and/or dialysis during my cruise, may I still travel?

We welcome guests who use oxygen concentrators and guests who are undergoing peritoneal dialysis. Unfortunately we are unable to accept guests who are dependent on supplemental oxygen tanks or are undergoing hemodialysis at this time. Our medical experts have determined that, for the guest’s own safety, this is the right decision. We remain optimistic that our approach on future sailings will become more flexible.

We’ve had to make some difficult decisions based on general public health guidelines and the overall health and safety of our guests.

Will crew be vaccinated?

Yes, our crew will be vaccinated and will receive a booster dose in accordance with CDC guidelines.

Will I need a passport?

Guests are required to bring all necessary travel documents such as passports (with a minimum of 6-months validity after your date of return), visas, proof of citizenship, re-entry permits, or minor's permissions.

Requirements may vary based on guest's nationality, as specified in Travel Document Requirements.

Do I need travel insurance?

As part of terms and conditions, it is mandatory for all UK guests to have suitable travel insurance cover in order to cruise with us. Travel insurance enables our guests to relax and enjoy their holiday with peace of mind that they are covered for most eventualities.

This includes unforeseen incidents before their holiday, while travelling or while they are away. Typically, travel insurance covers cancellation of your holiday, stolen belongings and medical treatment. Insurance documents will be checked at the terminal and boarding will be denied, at guests’ own expense, for anyone without appropriate cover.

For UK guests, we have partnered with Holiday Extras to offer cruise-specific cover for our holidays. When travelling with us, insurance must include medical and repatriation cover of £2 million minimum that includes cover for emergency evacuations and medical expenses related to COVID-19.

For guests outside the UK, given the current global travel and health environment, all guests are strongly encouraged to purchase travel insurance prior to departure.

For eligible guests, Princess Vacation Protection provides a broad range of benefits, including for COVID-19-related expenses, subject to the plan terms.

Guests can also purchase third-party travel insurance as well and should check with the provider for specific details on their coverage terms and policies.

Can I book my own transportation to the ship prior to my cruise?

Yes, you may arrange your own transportation to the port; however, you must arrive within your selected time to maintain physical distancing during the check-in and boarding process.

If you come to the terminal before your arrival time, you will be asked to wait away from the terminal until you are permitted to enter during your specified arrival time.

Can I book any hotel stay prior to my cruise?

Yes, you may book lodging at your own discretion, following local guidelines. Guests must fulfill all requirements for pre-cruise testing however and post-cruise as the destination requires.

Guests should check for the latest requirements on the destination official government websites to understand what documents and tests may be required upon arrival.

Will I need to complete a health questionnaire before boarding?

Yes, you should complete your health questionnaire no later than 24 hours before you embark the ship, using the MedallionClass app. You’ll be asked to confirm your answers when arriving at the terminal.

If you have any symptoms of illness, you will be separated from other embarking guests to undergo a secondary screening. Depending on the outcome of the screening, you and your travel party may be denied boarding.

During a screening, our medical staff will need to verify your health questionnaire answers, or any corrections, and then consider whether to permit you to board.

If you refuse to be tested or screened, or to follow COVID-19 protocols, you will be denied boarding and no refund or credit will be issued.

The results of any COVID-19 tests, and information provided on the health declaration will be subject to the Princess Cruises Privacy Notice and shared only as needed with Princess personnel, third parties or local health authorities as part of screening and embarkation-related health protocols.

Voyages that include Canada:
In addition to your health questionnaire, within 72 hours of embarkation the Canadian government requires all guests (including Canadian residents) to sign into ArriveCAN^ from a computer or download the mobile app to enter your proof of vaccination and travel information. You will receive an ArriveCAN receipt. Please bring a digital copy of the email or print your receipt to bring with you when you travel.

Embarkation

Will arrival times be assigned to guests?

We’re requiring all guests, no later than midnight before their sailing date, to complete online check-in and select an arrival time using the MedallionClass app.

How does priority boarding work for Elite and Platinum guests?

All guests will be required to select their embarkation time. Once check-in has been completed our Elite, Platinum, and suite guests will receive priority boarding. Please note that the priority lanes will not be available at the testing site or upon completing the health questionnaire.

If I am denied boarding at the terminal for failure to produce my proof of vaccine, will you reimburse my out-of-pocket expenses to that point and the cost of my travel home?

There will be a Princess representative on-site at the terminal to support any guests who are denied boarding. However, if you are denied boarding for failure to produce proof of being fully vaccinated at time of embarkation (final dose must have been received at least 14 days prior to beginning of the cruise), any costs incurred will be at your own expense.

If I forget my proof of vaccination on embarkation day, can I meet the ship at its next port and board there?

Guests who are denied boarding at the embarkation port for lack of vaccination proof may be able to join the ship at another port in the itinerary, subject to the agreement of the port. Guests must meet the same proof of full vaccination as required of them on embarkation day. Any incurred costs will be at the guest’s own expense.

On board experience

Will I have to wear a face mask?

Masks are recommended, but not required, in the majority of venues, though they may be required in select venues or situations. This will be clearly designated through signage and onboard communications.

We recommend guests wash or replace their mask daily and choose a good quality mask. Masks should have two or more layers, completely cover the nose and mouth, fit snuggly against the sides of the face and have a nose wire. Please note that visors and face shields will not be accepted as a substitute for a face mask.

We'll provide complimentary surgical masks on board with replacements available upon request.

Additionally, when going ashore, guests should be prepared to follow all local health guidelines, the status of which will be shared with guests prior to debarkation at the destination.


Will I still be able to enjoy the buffet?

Yes, only now we will also have our teammates serve you at some stations. Tables will be cleaned and sanitized upon each table use.

How will I be able to make dining reservations?

Guests can reserve dining times for our main dining rooms and specialty restaurants through Dine My Way in the MedallionClass app.

Will you have hand washing and/or sanitizing stations at dining venues?

Yes, hand washing and/or sanitizing stations are available outside all dining venues. Crew members may remind you to wash or sanitize your hands upon entering food service areas.

Can I still order room service?

Yes, room service will be available for guests. Menus will be available through OceanNow and on stateroom television. Pre-orders for breakfast are also available through the use of a stateroom breakfast card.

Will I still be able to enjoy guest performers, musicians and the like during my cruise?

Yes, we will feature production shows, singers, comedians, musicians, lecturers, arts and crafts, bingo, classes, presentations and entertainment staff as a part of your onboard experience.

Do you still host group events?

Larger group events including singing groups, The Voice of the Ocean, behind-the-scenes tours and Captain’s Champagne Waterfall will not be available during these cruises.

How have health protocols in the Casino been enhanced?

High-touch surfaces, including table game positions, slot machines, and cashier areas in the Casino will undergo enhanced and frequent sanitization.

How have you enhanced health protocols in The Shops?

Guests will enjoy contactless MedallionPay payment for any transaction around the ship and be able to see confirmation of their purchases on their folio. Guests may not try on clothing for sale in the retail shops.

Will you still offer Lotus Spa services?

Yes, onboard spa operations and services are offered but amenities may require reservations and capacity may be limited.

Services including haircuts, manicures and massages are available for guests to reserve. All stations, treatment rooms, and other high touchpoints are sanitized frequently and after each use.

Can I still use the fitness center?

Yes, the fitness center remains open.

We recommend you bring your own water bottle to keep yourself hydrated during your workout.

How do you sanitize the fitness center equipment?

We’ve implemented enhanced cleaning and sanitation protocols for the gym, with a focus on frequently touched surfaces. We’re asking guests to clean the equipment after each use, with product disinfection wipes located nearby. Team members will also clean all equipment regularly.

Will my children be able to enjoy Camp Discovery and Teen Programs?

Yes, our youth and teen programs continue to operate with enhanced health protocols.

To limit crowding in the centers, entry will be restricted to youth participants. High touch surfaces, supplies, and equipment are sanitized frequently.

How will our staterooms be cleaned?

Stateroom stewards will ask guests at the beginning of their cruise their preferences regarding cleaning frequency. Guests may choose to have their staterooms cleaned twice a day, skip turndown cleaning or opt not to have any cleaning service during their cruise. Guests can always request cleaning service using the portal outside of their stateroom or via OceanNow in the MedallionClass app.

Will I be able to do my own laundry on board?

Yes, laundromats are available for guests to use.

What other requirements are in place for guests that have been approved for a vaccination exemption?

In accordance with health authority directives, all unvaccinated guests must follow these COVID-19 protocols:

  • Show proof of a negative pre-travel COVID-19 RT-PCR test performed three days prior to sailing.
  • Have an embarkation day COVID-19 test performed at the terminal. We must provide testing information and reporting to the destinations we visit. Guests will be responsible for the cost of testing and administration in most destinations. Each test is offered at our internal cost and the number of tests required will vary by length of voyage and local requirements. The total cost to the guest for testing will be charged to each guest’s onboard folio and will not exceed $150 USD for tests taken throughout the voyage.
  • You may not be permitted ashore in all ports and, if allowed, may only go ashore through shore excursions sold by or through Princess using tour operators who comply with our COVID-19 protocols. Self-exploration or participation in shore excursions not sold through or operated by Princess will not be permitted.
  • You may also be required to have a COVID-19 test performed prior to disembarkation.

If you refuse to be tested or screened or to follow COVID-19 protocols, you will be denied boarding, and no refund or credit will be issued.

Anyone who doesn’t comply with the onboard public health measures may be disembarked at the first available opportunity. Other consequences could include being denied service, required stateroom isolation and being banned from sailing in the future. If you are non-compliant, no refund of the cruise fare for unused cruise days or travel expenses (if flying home) will be covered. If your travel party is impacted and/or they are required or voluntarily choose to leave with you, the same policies will apply to them: no refund of cruise fare for unused cruise days or coverage of travel expenses home.

If you feel you need to change your plans after reading these directives for unvaccinated guests, please refer to our Book with Confidence policy for cancellation options.


Health & Safety

What happens if I don’t follow the health protocols?

Anyone who doesn’t comply with the onboard public health measures may be disembarked at the first available opportunity. Other consequences could include being denied service, required stateroom isolation and being banned from sailing in the future.

If you are non-compliant, no refund of the cruise fare for unused cruise days or travel expenses (if flying home) will be covered.

If your travel party is impacted and/or they are required or voluntarily choose to leave with you, the same policies will apply to them: there will be no refund of cruise fare for unused cruise days or coverage of travel expenses home.

How can I safely make an appointment with the Medical Center?

You can request non-urgent appointments by phone or through CrewCall Chat using the MedallionClass app. We use an electronic appointment system to schedule arrival times for non-urgent outpatient consultations. This will avoid congregation of patients in the Medical Center and allow the medical staff to pre-determine the best location for the consultation, including in-stateroom consultation.

Anyone suspected of COVID-19 will be assessed and treated in their staterooms whenever possible with all medical first responders wearing full PPE. Medical staff will arrange safe transfer of any unwell individuals to the ship’s Medical Center if additional treatment is required that cannot be provided in the stateroom. Onboard COVID-19-related medical center care and suspected case testing will be free of charge.

If I have COVID-19 symptoms, will I need to be isolated?

Yes, anyone reporting or exhibiting COVID-19 symptoms will be reviewed by the shipboard medical staff and tested for SARS-CoV-2 (the virus that causes COVID-19). COVID-19 cases will be assessed and treated either in their stateroom, or in a designated area of the Medical Center in a single occupancy ward.

Positive cases that do not require admission to the ship’s medical center, or medical disembarkation, will most likely be moved to a different cabin for the duration of their isolation.

If you, your family members, travelling companions or other close contacts are quarantined or medically isolated during your voyage as a result of a positive COVID-19 test or are suspected of having COVID-19, you are entitled to a 100% Future Cruise Credit for missed cruise days, including time in quarantine, for you, your travel party, and any confirmed close contacts, if any of you test positive during your cruise.

If you have purchased a travel protection plan through us, you and your traveling companion may make a claim for a refund under the trip interruption benefit instead of receiving the FCC.

Will testing for COVID-19 be available on board the ship?

Yes, all ships have access to COVID-19 viral testing capabilities, including SARS-CoV-2 RT-PCR, RT LAMP and antigen tests. Protocols for testing for SARS-CoV-2 are based on expert recommendations, including CDC testing guidance. Onboard COVID-19-related medical center care for positive or suspected COVID-19 cases are free of charge.

How do you mitigate and manage COVID-19 cases on board?

We have created an extensive response plan in consultation with leading medical experts and advisors to provide overarching guidance on our approach to health and safety in a world where COVID-19 continues to be managed.

We have also made arrangements with local port, health and transportation authorities to support our vessels should it become necessary.

In addition to the onboard Medical Center, the shoreside Health Operations Center is staffed 24/7 by our team of dedicated medical and public health professionals.

Does the Medical Center have special enhancements to manage COVID-19 on board?

Every ship has dedicated medical staff (Doctors, Nurses, etc.) operating ship medical centers to serve guests and crew on board.

They are informed on the latest COVID-19 scientific status and trained on all relevant COVID-19 procedures.

We’ve enhanced our shipboard medical capabilities with the necessary staffing, medications, supplies, oxygen, equipment and procedures to triage and treat multiple COVID-19 cases across the full clinical spectrum including intensive care.

We’ve also expanded on board medical staffing roles to include staff responsible to oversee onboard aspects of public health and outbreak prevention and response.

The medical staff requirements and equipment on each ship will meet or exceed the guidelines from the American College of Emergency Physicians (ACEP) Healthcare Guidelines for Cruise Ship Medical Facilities.

How have you improved the onboard HVAC system?

We’ve increased outside air to the maximum practical level for each HVAC unit, where and when technically possible.

HVAC units have been upgraded with F7 (MERV13) filters and some units will also have the latest generation ultraviolet light (UVC/UVGI) treatment systems installed to facilitate high quality recirculated air, where possible within design limitations.

The Medical Center has HEPA filtration and will be maintained under negative pressure, which means the ventilation system will remove more air than it allows into the room.

Shore Visits & Excursions

Can I go ashore during my cruise vacation?

The ability for guests to go ashore in ports of call is controlled by the governments of the ports we visit, based on their specific COVID-19 protocols and requirements. Particularly in Europe, vaccination requirements vary widely by port. The maximum validity period set by the European Union is about 9 months (270 days) from the last dose in a primary series. However, many countries have even lower limits starting at 90 days. For guests who are not up to date with their vaccinations, additional testing may be needed to go ashore. Guests will be charged $10 USD for each test needed on board. Local protocols are subject to change. Please ensure you are familiar with the requirements of the destinations you plan to visit.

We highly recommend all guests choose shore excursions with Princess Cruises as our teams are in contact with local officials who oversee health and safety standards for these guides and tours. You can pre-purchase shore excursions through Cruise Personalizer or on board using the MedallionClass app, digital portals, or stateroom TV, subject to availability and capacity restrictions. We recommend that you always carry your proof of vaccination and your negative COVID-19 test results from embarkation when going ashore.

If you or any members of your party refuse to comply with our COVID-19 policies and procedures, you won’t be allowed to board the ship after going ashore. We may also take other steps that, in our sole discretion, we feel are necessary to protect the health and safety of our guests and teammates. If this happens, you won’t be entitled to a refund, credit or compensation of any kind and will be responsible for all costs and fines, including (without limitation) travel expenses.

What if I’m visiting a port that requires proof of a negative COVID-19 test result for entry?

Select ports, subject to their local government directives, may require guests who do not meet their vaccination requirements (are not up to date with vaccinations) to provide proof of a negative viral COVID-19 test to go ashore. In these cases, viral COVID-19 tests (PCR or Antigen) will be offered and administered on board at a nominal charge, in order to satisfy these port requirements.

Please note that destinations on your itinerary may have various documentation requirements for testing and vaccination. This may include a Passenger Locator Form (PLF), required prior to entry. We strongly recommend completing these requirements before you embark for your cruise. Princess can help guide you through this process on board. However, you are responsible for meeting these requirements and we cannot accept responsibility for denied entry.

What health and safety measures are in place on shore excursions?

All guests and staff must wear face masks while indoors, on transportation (including water shuttles), and outdoors when physical distancing cannot be maintained. Exceptions are made while eating or drinking.

Tour guides, escorts and transport staff are expected to maintain and monitor physical distancing. Staff is trained in these health precautions and will monitor excursions for symptoms of COVID-19 and take appropriate actions.

All vehicles adhere to cruise line and/or local government capacity limitations, whichever is stricter.

Cleaning and disinfection of all guest venues that follow COVID-19 protocols will be performed prior to guest arrival as well as in between groups, with frequent attention to hand contact and high traffic areas. All equipment, such as gloves, safety helmets and life jackets, are fully sanitized before each use.

Please note that these protocols are subject to change as further details are established. They may be updated in accordance with guidance from public health authorities.

Post-Cruise

If my home country requires proof of a negative COVID-19 test result for re-entry following my cruise, will Princess administer and cover the cost of the test?

If a negative COVID-19 test is required for re-entry into your home country, subject to availability, Princess will cover the costs of any COVID-19 test administered on board within the timeframe required prior to travel. Please note that if your travel plans go beyond the validity of the onboard test, you are responsible for securing and paying for your own test.

Guests are encouraged to review their home country’s health authority and travel websites to understand the latest guidance on required testing and timing for return travel.

What if I test positive at disembarkation while being tested as a requirement for re-entry to my home country?

If you test positive for COVID-19 during your cruise, you will be reimbursed for expenses for COVID-related medical care, including those incurred during any medically required post-disembarkation quarantine period. This includes air change fees if onward travel plans need to change.

Any shoreside meals will be covered by a per-diem meal allowance as communicated by a letter provided onboard prior to disembarkation. (no receipt retention is required).


Can I book an extended stay in the embarkation city, following my cruise?

Yes, you may book lodging at your own discretion, following local guidelines. Guests must fulfill all requirements for post-cruise testing, if required by the destination.

Guests should check for the latest requirements on the destination official government websites to understand what documents and tests may be required for a post-cruise extended stay.