Frequently Asked Questions

We’re ready to welcome you on board! If you have questions about Cruise Health, you’ve come to the right place. Check back often as these are updated frequently. Please view our Frequently Asked Questions that apply to your voyage:

SAILINGS FROm the americas, uk and europe

BEFORE YOU SAIL


ENHANCED VOYAGES
ShipSail DateReturn DateDeparture PortArrival PortDurationProtocols
CROWN PRINCESS11/9/202212/7/2022LAXLAX28enhanced
GRAND PRINCESS10/3/202211/2/2022LAXSYD29enhanced_australia
GRAND PRINCESS10/3/202210/25/2022LAXAKL21enhanced
ISLAND PRINCESS1/5/20234/26/2023FLLFLL111enhanced_australia
ISLAND PRINCESS1/19/20235/10/2023LAXLAX111enhanced_australia
ISLAND PRINCESS1/19/20234/26/2023LAXFLL97enhanced_australia
ISLAND PRINCESS1/19/20233/15/2023LAXDXB55enhanced_australia
ISLAND PRINCESS1/19/20232/9/2023LAXAKL21enhanced
ISLAND PRINCESS1/19/20232/17/2023LAXSYD29enhanced_australia
SAPPHIRE PRINCESS12/2/20221/4/2023LAXBUE33enhanced
SAPPHIRE PRINCESS12/2/202212/19/2022LAXSA317enhanced
SAPPHIRE PRINCESS12/19/20221/4/2023SA3BUE16enhanced
SAPPHIRE PRINCESS1/4/20231/20/2023BUESA316enhanced
SAPPHIRE PRINCESS1/20/20232/5/2023SA3BUE16enhanced


What do I need to know about vaccination and testing when sailing with Princess?

Princess welcomes everyone on board to enjoy our one-of-a-kind vacation experience. Protocols to cruising have been lifted. This means that for most voyages there are no longer vaccination or testing requirements– it's easier than ever! 

This applies to itineraries from all departure points except where government regulations may vary like Australia and New Zealand and on a few enhanced guidelines voyages that have their own vaccination and testing requirements.

Look up requirements for your voyage with our CruiseHealth tool.


Note that guests who are not U.S. citizens or U.S. permanent residents are required to provide proof of being fully vaccinated for COVID-19 in order to enter the United States by cruise or by air travel. These U.S. entry requirements are separate from our cruise protocols.

Which vaccines are accepted for enhanced guidelines voyages?

We accept vaccines that are approved or authorized for emergency use by the U.S. Food and Drug Administration (FDA), the World Health Organization (WHO) or the European Medicines Agency (EMA). Some countries and regions on your itinerary may only accept vaccines approved by their regulatory agencies.

Currently approved or authorized vaccines:


COVID-19 Vaccination Manufacturer

Also known as:

1

Pfizer: 2 doses

Comirnaty / BioNTech

2

Moderna: 2 doses

Spikevax

3

Johnson & Johnson: 1 dose

Janssen

4

AstraZeneca: 2 doses

Covishield / Vaxzevria

5

Sinopharm: 2 doses

Vero Cell

6

Sinovac: 2 doses

CoronaVac

7

Covaxin: 2 doses


8

Novavax: 2 doses

Covovax/Nuvaxovid

In a two-dose series, we accept mixed vaccine types only if at least two doses of an authorized vaccine were administered at least 28 days apart, with the last dose given at least 14 days before sailing.


What are vaccination requirements for enhanced guidelines voyages and how are they verified?

Guest must be up to date which means that a guest is fully vaccinated and have received all the doses in an authorized or approved primary COVID-19 vaccine series at least 14 days prior to embarkation and received at least 1 booster dose, if eligible before embarkation. Guests are considered “up to date” from the date of receiving their booster dose.

Guests aged 18 years or older who are not up to date require a vaccination exemption to sail. Guests 12 and older not fully vaccinated on enhanced guidelines voyages departing, arriving or visiting Australia require a medical exemption and have different testing requirements. Guests can request a vaccination exemption to sail by contacting Princess.

Before embarkation, guests must state through the Princess MedallionClass® app that they will be vaccinated by the time they board and upload proof of vaccination when getting OceanReady. Original proof of vaccination means an upload of a COVID-19 certificate that clearly shows the guest’s name, which matches their photo ID, the dates vaccine doses were given, and the name of the facility administering the vaccination. Alternative proof may be required if there are questions and concerns about the submitted proof of vaccination.

Remember to bring this information with you to the terminal to ensure you’re able to sail with us. The information you provide is subject to our Privacy Notice and shared only as needed with Princess personnel, third parties or local health authorities as part of embarkation-related health protocols.

What are the testing requirements for enhanced guidelines voyages?

For voyages departing from the U.S., Chile and Vancouver, all guests 5 and older must provide a medically assisted Antigen or PCR within 3 days from departure.

For voyages departing, arriving or visiting Australia, all guests 2 and older must provide medically assisted Antigen within 48 hours or PCR within 72 hours.

What happens if I get COVID-19 prior to boarding the ship?

Guests who test positive for COVID-19 within 7 days prior to boarding will not be allowed to sail and should not travel to the ship. Guests who recently contracted COVID-19 with symptoms may be permitted to sail if it’s been at least 7 full days since their last positive test and their symptoms are improving.

These guests must also provide a negative laboratory confirmed COVID-19 viral test before boarding the ship.  Close contacts of confirmed cases can sail if they have no symptoms and agree to testing at embarkation and on board.

Do I need travel insurance?

We encourage all booked guests to purchase travel insurance before departure. For eligible guests, Princess Vacation Protection provides a broad range of benefits, including reimbursement for COVID-19-related expenses, subject to the plan terms. Guests may also be able to purchase third-party travel insurance and should check with the provider for specific details on their coverage terms and policies. 

As part of terms and conditions, it is mandatory for all UK guests to have suitable travel insurance cover to cruise with us. Travel insurance enables our guests to relax and enjoy their holiday with peace of mind that they are covered for most eventualities. 

This includes unforeseen incidents before their holiday, while travelling or while they are away. Typically, travel insurance covers cancellation of your holiday, stolen belongings and medical treatment. Insurance documents will be checked at the terminal and boarding will be denied, at guests’ own expense, for anyone without appropriate cover.

For UK guests, we have partnered with Holiday Extras to offer cruise-specific cover for our holidays. When travelling with us, insurance must include medical and repatriation cover of £2 million minimum that includes cover for emergency evacuations and medical expenses related to COVID-19.

If I require oxygen and/or dialysis during my cruise, may I still travel?

Guests using oxygen concentrators or undergoing peritoneal dialysis are welcome on all voyages. Oxygen cylinders and Hemodialysis are not allowed on enhanced guidelines voyages.

EXPERIENCE ON BOARD


Will I have to wear a face mask?

Masks are recommended, but not required, in the majority of onboard venues, though you may need to wear them in select venues or certain situations. Mask requirements are clearly designated through signage and onboard communications.

We’ll provide complimentary surgical masks on board with replacements available upon request.

Additionally, when going ashore, guests should be prepared to follow all local health guidelines, the status of which will be shared before debarkation at the destination. 

What happens if I have COVID-19 on board?

Anyone reporting or exhibiting COVID-19 symptoms will be reviewed by the shipboard medical staff and tested.

Positive cases that do not require admission to the ship’s medical center, or medical disembarkation, will most likely be moved to a different stateroom for the duration of isolation.

If you, your family members, travelling companions or other close contacts are isolated or disembarked during the voyage, due to a positive test or being suspected of having COVID-19, you and they are entitled to a FCC for the unused portion of your cruise fare. 

Will testing be available on board?

Yes, all ships have COVID-19 viral testing capabilities, including SARS-CoV-2 RT-PCR, RT LAMP and antigen tests. Protocols for testing for SARS-CoV-2 are based on expert recommendations, including CDC testing guidance. Onboard COVID-19-related medical center testing and assessment is free of charge. 

What healthy and safety measures are in place on shore excursions?

The ability for guests to go ashore in ports of call is controlled by the governments of the ports we visit, based on their specific protocols and requirements. When going ashore, guests should be prepared to follow all local health guidelines, the status of which will be shared before debarkation at the destination. 

All guests are welcome to go ashore either by purchasing an excursion through Princess or touring independently. Masks are recommended, but not required, while on shore excursions unless mandated by local authorities.

When going ashore always carry your Medallion® device and proof of identification.

Additionally, please note that these measures are subject to change at any time. Therefore, we highly recommend you book shore excursions through Princess, as our teams are in contact with local officials who oversee health and safety standards for these tours.

SAILINGS FROM AUSTRALIA & NEW ZEALAND

Vaccinations

  • Guests must have received their final dose of an authorized COVID-19 vaccine at least 14 days before the beginning of the cruise and provide acceptable proof at terminal check-in.
  • Boosters are highly recommended for those eligible at least seven days before cruising.

Testing

  • At terminal check-in guests must attest to a negative viral COVID-19 test (PCR or rapid antigen) taken before embarkation.

enhanced voyages

ShipSail DateReturn DateDeparture PortArrival PortDurationProtocols
CROWN PRINCESS11/9/202212/7/2022LAXLAX28enhanced
GRAND PRINCESS10/3/202211/2/2022LAXSYD29enhanced_australia
GRAND PRINCESS10/3/202210/25/2022LAXAKL21enhanced
ISLAND PRINCESS1/5/20234/26/2023FLLFLL111enhanced_australia
ISLAND PRINCESS1/19/20235/10/2023LAXLAX111enhanced_australia
ISLAND PRINCESS1/19/20234/26/2023LAXFLL97enhanced_australia
ISLAND PRINCESS1/19/20233/15/2023LAXDXB55enhanced_australia
ISLAND PRINCESS1/19/20232/9/2023LAXAKL21enhanced
ISLAND PRINCESS1/19/20232/17/2023LAXSYD29enhanced_australia
SAPPHIRE PRINCESS12/2/20221/4/2023LAXBUE33enhanced
SAPPHIRE PRINCESS12/2/202212/19/2022LAXSA317enhanced
SAPPHIRE PRINCESS12/19/20221/4/2023SA3BUE16enhanced
SAPPHIRE PRINCESS1/4/20231/20/2023BUESA316enhanced
SAPPHIRE PRINCESS1/20/20232/5/2023SA3BUE16enhanced

COVID-19 Vaccination Requirements

What are the COVID-19 vaccination requirements for these cruises?

Princess Cruises continues to operate cruises that meet health authority requirements for sailing with at least 95% of guests aged 12 and over to be fully vaccinated for Covid-19 and Influenza. These cruises are available for guests who have received their final dose of an Australian Therapeutic Goods Administration (TGA) approved or recognised COVID-19 vaccine, with the last dose being administered at least 14 days prior to the beginning of the cruise and can provide proof of vaccination. In addition, where local regulations allow, we’re managing a process for exemptions. Guests with medical contraindications to the vaccine are permitted to travel, subject to pre-approval by Princess Cruises. Vaccination requirements do not apply to children aged 11 years and under.

Fully vaccinated guests must show proof of COVID-19 vaccination (with the dates of doses received) at the terminal prior to boarding. Failure to provide this evidence will result in denial of boarding. If you are unlikely to be fully vaccinated at the time of departure.

Guests should always ensure they understand all requirements to travel from their home country to the destinations they plan to visit. Requirements are updated frequently, and official websites and apps developed by government agencies and tourism ministries are recommended sources for protocols.

A specific law is not required to implement vaccination requirements. Also, having vaccination requirements is not in itself unlawful. The cruising industry and Commonwealth, and Australian State governments have agreed to guidelines aimed at mitigating the risk of COVID-19, which includes a minimum of 95% of guests on each cruise must be fully vaccinated. Anyone aged 12 or over who holds a valid medical exemption as defined by the Commonwealth Government will be permitted to cruise as long as the unvaccinated group is less than 5% of the total number of guests on board. Children under 12 years old who are not fully vaccinated are permitted to travel, and there is no limit on the number of unvaccinated children permitted to sail.

Vaccination requirements do not apply to domestic New Zealand itineraries.


How will you check that I am fully vaccinated?

It is our guests’ responsibility to comply with the Princess vaccination policy.

Before cruise departure, guests eligible for vaccination will be required to attest through the MedallionClass app that they will be fully vaccinated at the time of embarkation. This means completing all required doses of a COVID-19 vaccine series at least 14 days before embarkation. Guests should be ready to show original proof of vaccination at cruise check-in.

Original proof of vaccination should clearly show the guest’s name on the vaccination card or certificate, which matches their photo ID, the dates vaccine doses were given (final dose must have been received at least 14 days prior to the beginning of the cruise), and the name of the authorized vaccine. Alternative proof may be required if there are questions and concerns about the submitted proof of vaccination.

Failure to provide this evidence will result in denial of boarding. Information provided will be subject to our privacy notice on princess.com and shared only as needed with Princess personnel, third parties or local health authorities as part of embarkation-related health protocols.

Privacy
For information on how we collect, use, disclose and destroy personal information (including sensitive information), please see Princess Cruise Lines’ Privacy Policy. We confirm all personal information is dealt with in accordance with relevant privacy laws including the Privacy Act 1988 (Cth).


What proof of full vaccination will be accepted?

For Australian departures, the following proof of vaccination status is required:

  • Australian International COVID-19 Vaccination Certificate (ICVC) – for international and domestic itineraries
  • Australian COVID-19 digital certificate - for Australian domestic itineraries only; or
  • New Zealand International Travel Vaccination Certificate or a Foreign vaccination certificate that meets Australia's requirements

Your vaccination certificates must detail all doses received, and the date of the latest dose must be at least 14 days prior to your cruise departure date.

For Australian domestic itineraries, if you have a valid Australian passport, please use your Australian International COVID-19 Vaccination Certificate (ICVC).

You will not be required to show proof of vaccination for domestic New Zealand itineraries.


Do any vaccination exemptions apply for individuals recently recovered from COVID-19?

Guests sailing are required to be fully vaccinated. Documentation of recovery from COVID-19 or blood antibody tests are not accepted in place of a primary vaccination series.

Are mixed vaccine types accepted?

In a two-dose series, we accept mixed vaccine types only if at least two doses of an authorized vaccine were administered at least 28 days apart, with the last dose given at least 14 days before sailing.


Do I need a COVID-19 vaccine booster dose?

COVID-19 vaccine boosters are strongly recommended by the Australian Government for everyone eligible and should be received at least seven days before embarkation.

Boosters may be required on specific voyages or by certain health authorities on the itinerary. Vaccination entry requirements can change without notice, so we recommend you keep your vaccination status up to date and ensure you are familiar with the requirements for the destinations you plan to visit.


Will you offer any exemptions to your vaccination standards?

We manage an exemption process for a small number of guests with medical contraindications to the vaccine subject to the regulations of the ports we visit. Exemptions are available on a first-come, first-served basis.

To apply for an exemption for guests aged 12 or older, please contact Princess Cruises via the contact details below. Australian guests will need to send their proof of medical exemption via an Australian Immunisation Register (AIR) certificate to exemptions@princesscruises.com.au. International guests who can’t have their contraindication recorded in the AIR must provide a medical certificate that indicates they are unable to be vaccinated with a COVID-19 vaccine because of a medical condition.


Will I need to have a pre-travel viral COVID-19 test performed prior to boarding the ship?

Based on current Australian requirements for cruising, all guests will require a negative viral COVID-19 test result taken before boarding:

  • Within 24 hours for Rapid-Antigen Test (RAT)
  • Within 48 hours for PCR

Guests who have been approved for a vaccination exemption will also be advised of additional protocols upon arrival at the cruise terminal.

Guests who travel internationally should ensure they understand all entry and airline requirements to travel from their home country and the destinations they plan to visit, including where health authorities may require pre-travel COVID-19 testing.

Guests should be aware if their sailing is an enhanced guidelines voyage, which may have different testing requirements. Please refer to the list of Enhanced Guidelines Voyages.


If I have been fully vaccinated, why do I need to be tested for COVID-19?

We have implemented this mandatory testing policy out of an abundance of caution and based on evidence that those who are vaccinated can become infected and spread COVID-19. As always, our primary commitment is to the health, safety and well-being of our guests, crew and the communities we visit.


Is a self-test acceptable?

Guests may use a self-test (sometimes referred to as an at-home test) or rapid antigen self-tests (RATs). If in Australia, RATs are available at most major supermarkets (such as Woolworths or Coles) or chemists/pharmacies (such as Chemist Warehouse or Priceline). Eligible Commonwealth concession card holders can access free RATs (up to 10 RATs over a 3-month period) through community pharmacies. For more information visit the Australia Government Department of Health website.

Guests should be aware if their sailing is an enhanced voyage, which may have different testing requirements. Please refer to the list of Enhanced Guidelines Voyages.


¿Ofrecerán la prueba COVID-19 cerca de la terminal antes de mi crucero?

No. Todos los huéspedes deben haber realizado la prueba COVID-19 antes de llegar a la terminal.


 What is acceptable proof of a negative COVID-19 test result?

We require all guests to complete the OceanReady steps via the MedallionClass App to simplify the pre-travel process of completing COVID-19 requirements and documentation. You will need to attest you have received a negative COVID-19 test result and upload a photo to prove your negative result, provide proof of your COVID-19 vaccination status and to complete the health declaration. Once complete and all details & documents have been verified, you will receive 'Green Lane Ready’ status on the app, which you will need to present at the cruise terminal.

Please ensure you have digital or physical copies of your negative COVID-19 test result and proof of your COVID-19 vaccination status to present at the cruise terminal.

For guests who have completed a pre-departure Rapid Antigen Test (RAT):

  1. The guest must take one (1) photo which shows the guest’s negative RAT result next to the guest’s government issued photo ID; and date and time taken.
  2. The guest must carry photo of the negative test result (or have access to it on their mobile phone) and show it upon request at the terminal.

For guests who had a pre-departure PCR test:
The guest must have access to the text message received from the relevant laboratory or health authority which confirms the pre-departure PCR result; and show that text message upon request at the terminal.

For guests who fail to carry evidence of their pre-departure COVID-19 test result or whose test does not comply with pre-departure testing requirements:

Any guest:

  1. who fails to carry evidence of their pre-departure test result as set out above; or
  2. whose test does not comply with pre-departure testing requirements (for example: they had a PCR test more than 48 hours before departure or a RAT more than 24 hours before departure),

Will be required to undertake a self administered RAT prior to entering the terminal. If the RAT returns a positive result, the guest will be denied boarding.


What if I test positive for COVID-19 in my pre-travel COVID-19 test, prior to boarding the ship?

Guests who test positive for COVID-19 will not be permitted to board, together with their family members and close contacts, and should not travel to the ship. In this scenario, you & your travelling party who are denied boarding are entitled to a 100% Future Cruise Credit (FCC).

Guests who travel to the ship but show symptoms of COVID-19, and then test positive in secondary screening in the cruise terminal will be denied boarding, together with their family members and close contacts and will also receive a 100% Future Cruise Credit.

Before You Sail

Will I be able to book multiple cruises, back-to-back?

Yes, guests can book back-to-back voyages, subject to availability.

Guests on back-to-back voyages are only required to test if the next voyage is an Enhanced Guidelines voyage, in this case guests may receive a complimentary viral COVID-19 test to be completed on their final day before the ship arrives at the terminal. If the returning voyage has visited an international port, then guests will need to disembark the ship at the end of the voyage until approval is given from the local authorities to reboard. If the returning voyage has only visited domestic ports, then guests may remain on board. Guests who are remaining in the same stateroom may leave their luggage on board in either scenario. Guests who are changing staterooms will need to pack their luggage and store with Guest Services to allow for deep cleaning of both staterooms.

Subject to shipboard medical discretion, guests who test positive for COVID-19 will either need to serve their 5-day isolation period on board (if the following voyage length allows them to re-join previously planned cruises), or may be required to disembark and complete quarantine shoreside either at their own home or at onshore hotel quarantine at their own expense. Please see details of our Refund and Cancellation Policy for COVID-19.

Please note, unvaccinated guests will need to apply for an exemption for each voyage they book back-to-back. Exemptions are available on a first-come, first-served basis for guests who can provide medical proof of a contraindication to the COVID-19 vaccine.

We will closely monitor guidance from government and health authorities and will adapt and evolve this policy accordingly.


Do I need travel insurance?

We always strongly recommend our guests take out appropriate international travel insurance at the time their pay their deposit. Given the current global travel and health environment, it is even more important that our guests purchase travel insurance to protect them against any unforeseen circumstances.


Will I need to complete a health questionnaire or other documentation before boarding?

Yes, you should complete your health questionnaire no later than 24 hours before you embark the ship, using the MedallionClass app. You’ll be asked to confirm your answers when arriving at the terminal.

If you have any symptoms of illness, you will be separated from other embarking guests to undergo a secondary screening. Depending on the outcome of the screening, you and your travel party may be denied boarding.

During a screening, our medical staff will need to verify your health questionnaire answers, or any corrections, and then consider whether to permit you to board.

If you refuse to be tested or screened, or to follow COVID-19 protocols, you will be denied boarding and no refund or credit will be issued.

The results of any COVID-19 tests, and information provided on the health declaration will be subject to the Princess Cruises Privacy Notice and shared only as needed with Princess personnel, third parties or local health authorities as part of screening and embarkation-related health protocols.

Embarkation

Will arrival times be assigned to guests?

We’re requiring all guests to complete online check-in and select an arrival time using the MedallionClass app no later than midnight before their sailing date.

What if I arrive at the terminal before my assigned time?

If you come to the terminal before your arrival time, you will be asked to wait away from the terminal until you are permitted to enter during your specified arrival time.

If I am denied boarding at the terminal for failure to produce my proof of vaccine, will you reimburse my out-of-pocket expenses to that point and the cost of my travel home?

There will be a Princess representative on-site at the terminal to support any guests who are denied boarding. However, if you are denied boarding for failure to produce proof of being fully vaccinated at time of embarkation (which means the final dose must have been received at least 14 days prior to the beginning of the cruise), any costs incurred will be at your own expense.

If I forget my proof of vaccination on embarkation day, can I meet the ship at its next port and board there?

Guests who are denied boarding at the embarkation port for lack of vaccination proof within the Medallion Class App may be able to join the ship at another port on the itinerary, subject to the agreement of the port. Guests must meet the same proof of full vaccination as required of them on embarkation day. Any costs incurred will be at the guest’s own expense.

If you fail to take all necessary steps to cruise in line with government guidelines, including proof of vaccination status or a valid medical exemption, you will be denied boarding, and any cost incurred, including cancellation fees and travel back home, will be at your own expense.

If you have already booked your cruise, and you think you will not be able to meet the vaccination requirements, including being able to provide the required proof, please refer to our Book with Confidence policy and contact our Customer Service team or your travel agent.

Onboard Experience

Will I have to wear a face mask?

Similar to relaxed mask mandates shoreside and on air travel masks are recommended to be worn onboard while indoors, however they are not required. Masking requirements may change at any time, so we ask for flexibility from our guests. There will still be situations and areas onboard where masks are mandatory, such as the medical centre, and guests are advised to check with Guest Services if they have any concerns.


What requirements are in place for guests who have been approved for a vaccination exemption?

In accordance with health authority directives, all unvaccinated guests must follow these COVID-19 protocols:

  • All guests must take a COVID-19 RT-PCR test performed 48 hours prior to sailing or Rapid Antigen Test (RAT) performed 24 hours prior to sailing and have a negative result.
  • You may not be permitted ashore in all ports and, if allowed, guests 12 and older may only go ashore through shore excursions sold by or through Princess using tour operators who comply with our COVID-19 protocols. Self-exploration or participation in shore excursions not sold through or operated by Princess will not be permitted.
  • You may also be required to have a COVID-19 test performed prior to disembarkation.

If you refuse to be tested or screened or to follow COVID-19 protocols, you will be denied boarding, and no refund or credit will be issued.

Anyone who doesn’t comply with the onboard public health measures may be disembarked at the first available opportunity. Other consequences could include being denied service, required stateroom isolation and being banned from sailing in the future. If you are non-compliant, no refund of the cruise fare for unused cruise days or travel expenses (if flying home) will be covered. If your travel party is impacted and/or they are required or voluntarily choose to leave with you, the same policies will apply to them: no refund of cruise fare for unused cruise days or coverage of travel expenses home.


If I have COVID-19 symptoms, will I need to be isolated?

Yes, anyone reporting or exhibiting COVID-19 symptoms will be assessed by the shipboard medical staff and tested for SARS-CoV-2 (the virus that causes COVID-19). COVID-19 cases will be assessed and treated either in their stateroom or in a designated area of the Medical Center in a single occupancy ward.

Positive cases that do not require admission to the ship’s medical center, or medical disembarkation, will most likely be moved to a different stateroom for the duration of isolation.

If you, your family members, travel companions or other close contacts are quarantined or medically isolated during your voyage as a result of a positive COVID-19 test during your cruise or are suspected of having COVID-19, you are entitled to a 100% Future Cruise Credit for missed cruise days, including time in quarantine, for you, your travel party and any confirmed close contacts.

If you have purchased a travel protection plan through us, you and your travel companion may make a claim for a refund under the trip interruption benefit instead of receiving the FCC.


Will testing for COVID-19 be available on board the ship?

Yes, all ships have COVID-19 viral testing capabilities, including SARS-CoV-2 RT-PCR, RT LAMP and antigen tests. Protocols for testing for SARS-CoV-2 are based on expert recommendations, including CDC testing guidance. Onboard COVID-19-related medical center testiing and assessment for positive or suspected COVID-19 cases is free of charge.


Shore Visits & Excursions

Can I go ashore during my cruise vacation?

The ability for guests to go ashore in ports of call is controlled by the governments of the ports we visit, based on their specific COVID-19 protocols and requirements. These are subject to change.

We recommend that when going ashore you always carry your proof of vaccination and your negative COVID-19 test results from embarkation.

Guests can explore other destinations on their own or on independent third-party tours. Because this is subject to change at any time, we highly recommend you book shore excursions through Princess, as our teams are in contact with local officials who oversee health and safety standards for these tours.

You can pre-purchase shore excursions through Cruise Personalizer or on board using the MedallionClass app, digital portals or stateroom TV, subject to availability and capacity restrictions.

If you or any members of your party refuse to comply with our COVID-19 policies and procedures, you won’t be allowed to board the ship after going ashore. We may also take other steps that, in our sole discretion, we feel are necessary to protect the health and safety of our guests and crew. If this happens, you will not be entitled to a refund, credit or compensation of any kind and will be responsible for all costs and fines, including (without limitation) travel expenses.


What health and safety measures are in place on shore excursions?

Masks are recommended, but not required, while on shore excursions. They may be required in some ports by local authorities. When going ashore, guests should be prepared to follow all local health guidelines, the status of which will be shared with guests prior to debarkation at the destination. Tour guides, escorts and transport staff are expected to maintain and monitor physical distancing. Staff is trained in these health precautions and will monitor excursions for symptoms of COVID-19 and take appropriate actions.

All vehicles adhere to cruise line and/or local government capacity limitations, whichever is stricter.

Cleaning and disinfection of all guest venues that follow COVID-19 protocols will be performed prior to guest arrival as well as in between groups, with frequent attention to hand contact and high traffic areas. All equipment, such as gloves, safety helmets and life jackets, are fully sanitized before each use.

Please note that these protocols are subject to change as further details are established. They may be updated in accordance with guidance from public health authorities.


What requirements are in place to go ashore for guests who have been approved for a vaccination exemption?

For guests aged 12 years and older, you may not be permitted ashore in all ports and, if allowed, may only go ashore through shore excursions sold by or through Princess using tour operators who comply with our COVID-19 protocols. Self-exploration or participation in shore excursions not sold through or operated by Princess will not be permitted.

Children under 12 who are not fully vaccinated will be permitted to participate in independent shore activities alongside their fully vaccinated parents/guardians.

After You Sail

If my home country requires proof of a negative COVID-19 test result for re-entry following my cruise, will Princess administer and cover the cost of the test?

If a negative COVID-19 test is required for re-entry into your home country, Princess will cover the costs of tests, provided guests can show proof that their flight arrangements are the same day as they disembark the ship. Guests will need to make their own test arrangements if onward travel is not the day they disembark. We encourage guests to review their home country’s health authority and travel websites for the latest guidance on required testing and timing for return travel.

If guests would prefer to have the required test completed while still on board, Princess has partnered with Optum so that before traveling to the ship U.S.-based vaccinated guests can order an FDA-authorized at-home antigen test kit, shipped to their homes in three business days or less. Guests can take these tests on the ship, using MedallionNet to complete the required, video-supervised visit with an eMed Certified Guide through telehealth services. These guides help administer the test and verify the results, usually within 15 minutes. The lab result report is delivered by email and can be printed or displayed on your mobile device during check-in. Please place your order with enough time to receive the test at home before going to the ship.


What if I test positive at disembarkation while being tested as a requirement for re-entry to my home country?

Princess will cover change fees and reasonable expenses related to shoreside quarantine and travel home for you and your immediate travel party if not reimbursable from a travel protection plan or other responsible party.

Additionally, any shoreside meals will be covered by Princess with a per diem meal allowance (receipts are not required). We will provide a dedicated Family Assistance liaison for care and logistical shoreside support and offer assistance opening insurance claims for those guests who purchased travel protection.

If you are unable to travel, our Family Assistance department will coordinate lodging and insurance support.


Can I book an extended stay in the embarkation city, following my cruise?

Yes, you may book lodging at your own discretion, following local guidelines.

Check the latest requirements on the destination’s official government website to understand what documents and tests may be required for a post-cruise extended stay.